The other day I placed an order at Susana's Custom Art & Card Design. The shipping was $7.75 which is about normal for most places anymore so I didn't think anything about it. I just paid for my order and never gave it a second though.
Since I have an etsy shop I do lots of shipping and I have a pretty good idea about what it costs to mail various items. I know that I've over paid for shipping many times on many orders at various places but you know that's sort of the trade off for ordering on line. It would cost me more in gas to drive to the nearest store (over 3 hrs away) so I pay it.
Much to my surprise the very same evening I came back to read my e-mail and I had a notification that my package had shipped AND I had a refund of $2.75!! I was totally amazed so much so I e-mailed Susana and thanked her.
This is the FIRST time anyone has ever refunded the excess AND she stuck in a little stamp and package of Queen & Co pearls to boot! How cool is that? Anyway, it's always nice to be able to pass on info about great customer service.